2019-2020年報

103 善用資訊科技優化服務質素 本會獲社會福利發展基金資助開發「人事管理 系統」及技術支援。各服務單位在年內陸續應 用「持份者關係管理系統」，加強本會與不同持 份者之間互動。為配合流動支付、物聯網及大 數據的嶄新服務模式，本會將於會內各系統試 行雲端科技，以配合未來發展。 為提升服務單位科技設備，資訊科技組將申請 社會福利署的「無線上網服務先導計劃」，為本 會 17 間社會康復及支援綜合服務中心及住宿服 務提供免費無線上網服務﹔本組亦協助本會精 神健康綜合社區中心和中途宿舍服務申請社會 福利署的「樂齡及康復創科應用基金」。 知識管理 本會致力推行知識管理，以加強會內的分享文 化、專業發展及承傳工作經驗。知識管理工作 小組訪問本會資深同事，整合他們多年的工 作智慧和寶貴經驗，並於會內刊物《知識星期 一》及分享平台「 Microsoft Sway 」與同事分享。 年內，工作小組進行了一次新同工導向小組， 向新加入的職員介紹知識管理，以遊戲及「知 識茶座」的形式讓他們體驗知識管理工具的效 果，鼓勵其培養分享文化。 另外，工作小組計劃下年度在兩個服務單位試 行「知識盤點」及「社交網絡分析」，並為相關服 務單位制定適合的知識管理策略及工具，以提 升工作效率。 Making Good Use of Information Technology Improving the Service Quality The Society received sponsorship from the Social Welfare Development Fund to develop the “Human Resources Management System”. Also, service units gradually rolled out the “Stakeholders Relationship Management System” to strengthen the relationship between different stakeholders and the Society interactively. To catch up with the latest trend of Mobile Payment, internet of things and big data for new service model, the Society will make use of cloud service in the internal systems for its further service development. In order to upgrade the technical equipment of service units, the Information Technology Division will apply for the “Wi-Fi pilot project” of Social Welfare Department, to provide free Wi-Fi service to the 17 subvented service units of the Society including social rehabilitation and community support centres, hostels and halfway houses. Meanwhile, we will assist ICCMWs and halfway houses to apply the “Innovation and Technology Fund for Application in Elderly and Rehabilitation Care” from the Social Welfare Department. Knowledge Management The Society puts effort in promoting effective Knowledge Management (KM) in order to enhance the sharing culture, professional development and to inherit valued working experience. The working group interviewed experienced staff to share their working wisdom and valuable experience, which was then integrated and released in internal publication “Knowledge Monday” and sharing platform “Microsoft Sway”. This year, the working group had organised presentations, games and KM tool such as “K-cafe” in the new staff orientation to demonstrate the KM concept and cultivate a sharing culture to the new staff. The working group is going to implement “Knowledge Stock- take” and “Social Network Analysis” in two pioneer service units in the coming year, as well as to design suitable KM strategy and tools to increase the working efficiency of the service units. 年度重點 Highlights of the Year